220-701 Exam Questions & Answers-Part 3
71. A user states that a program is missing from the computer and it had just been used yesterday. Which of the following questions should a technician ask to help determine what occurred?
A. Was there a power outage since yesterday?
B. Did you check the Recycle Bin to see if the shortcut was accidentally deleted?
C. Are you sure you ran a find on the system and the program is just not misfiled?
D. Are you sure you were using that program?
Answer: B
72. A user states a computer will not completely boot; it just keeps rebooting. Which of the following questions might a technician ask to try and determine the cause? (Select TWO).
A. Are you sure the power button is not stuck?
B. Was any hardware installed since it last worked?
C. Is the power cable on the monitor loose?
D. Has the monitor been replaced recently?
E. Were there any new software updates done?
Answer: BE
73. Two users want to print to a USB printer connected locally. Which of the following is the quickest way to accomplish this?
A. Purchase an external Ethernet print card.
B. Share out the printer from the attached computer.
C. Move the computer and attach to the printer.
D. Set up a local print queue.
Answer: B
74. A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following RAID levels should be implemented?
A. RAID 0
B. RAID 1
C. RAID 4
D. RAID 6
Answer: A
75. When a technician receives a call for assistance from a customer, which of the following should the technician do FIRST?
A. Identify the hardware make, model, and serial number.
B. Elevate the call to a higher level of support.
C. Assign an appropriate priority for the issue.
D. Identify the user and associated problem.
Answer: D
76. Which of the following definitions below BEST describes System Restore?
A. Allows the operating system to be backed up with immunity to virus activity
B. Allows the operating system to assigns dates so that user data files are backed up
C. Allows the operating system to be rolled back to a previous point in time
D. Allows all data on the hard drive to be rolled back to a previous point in time
Answer: C
77. A user reports that a computer is running very slow and also states that the machine has been rebooted several times with the same result. The hard drive light is constantly on. Which of the following can be performed on the hard drive to improve performance? (Select TWO).
A. Use the defragment utility.
B. Use the drive compression utility.
C. Use the checkdisk utility.
D. Empty the recycle bin and deleted email items.
E. Use restore point to roll back the computer to a previous date.
Answer: AC
78. Which of the following are benefits from an active cooling system? (Select TWO).
A. Increase system security
B. Utilize less memory
C. Increased performance
D. Increased network speed
E. Longer chip life
Answer: CE
79. Which of the following display connections are the MOST commonly used to connect an LCD monitor to a desktop? (Select TWO).
A. USB
B. DVI
C. CGA
D. VGA
E. S-Video
Answer: BD
80. A customer brings a PC in for repair, and asks when it will be done. Which of the following is the BEST response for the technician to give?
A. Give the customer an estimated time for repair based on the technicians assessment.
B. Ask the customer to check daily to see when it is completed.
C. Ask the customer when they would like to have the work completed.
D. Inform the customer that others are waiting. The technician will get back to them as soon as possible.
Answer: A
81. A user is running a program that is not successfully connecting to the network after upgrading the wireless network router. The user states that they do have Internet connectivity. Which of the following solutions will MOST likely to resolve the issue with the program?
A. Add an exception to the firewall for the program.
B. Check the Hardware Compatibility List to see if the program is not compatible with the OS.
C. Run the program as a local administrator.
D. Check for any updates to the program.
Answer: A
82. Which of the following methods is commonly used for Biometric authentication? (Select TWO).
A. Logical token
B. Encrypted passwords
C. RFID smartcards
D. Fingerprint reader
E. Retinal scan
Answer: DE
83. Disabling the SSID from broadcasting on a wireless access point (WAP) provides which of the following benefits?
A. Ensures all users physically login to the wired network
B. Ensures that only certain devices can access the network
C. Encrypts data traveling across the wireless network
D. Prevents users from seeing the wireless network
Answer: D
84. Which of the following cable types is LEAST affected by electromagnetic interference (EMI)?
A. Coaxial
B. UTP
C. Plenum
D. Fiber
Answer: D
85. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified the printer is online and prints a configuration page from the printer. Which of the following is the MOST likely cause of the issue? (Select TWO).
A. QoS for printing is not functioning over the LAN.
B. The printer needs to have a cartridge replaced.
C. A job in error status is at the top of the print queue.
D. The printer's IP address has changed.
E. New drivers have been released and need to be installed.
Answer: CD
86. After installing a new piece of hardware with the hardware CD, a user is reporting system crashes and performance loss. Which of the following would be the FIRST step in resolving this issue?
A. Try installing the device to a different port or slot.
B. Disable the device in Device Manager.
C. Download and install updated drivers for the device.
D. Contact the vendor for an RMA.
Answer: C
87. A user has recently installed a new graphics driver, and after restarting their PC the display is no longer appearing. Which of the following boot options would be MOST effective in troubleshooting this issue?
A. Safe mode
B. Boot to the recovery console
C. Safe mode with command prompt
D. Boot with repair disk
Answer: A
88. A laptop with a docking station is normally wired into a local network. When the laptop is removed from the docking station, the user would like the laptop to automatically switch to the wireless connection. Which of the following Windows features BEST accomplishes this?
A. Driver signing
B. Hardware profile
C. Wireless Zero Configuration
D. Roaming profile
Answer: B
89. Which of the following Windows features should be disabled to ensure that malware and viruses are completely removed during the disinfection process?
A. Security Center
B. System Restore
C. Machine Debug Manager
D. Hardware Profile
Answer: B
90. Which of the following are characteristics of a secure password? (Select TWO).
A. Obscure word in a dictionary
B. Contained in a text file
C. Contains AES encryption
D. Contains numbers and letters
E. Contains special characters
Answer: DE
91. After successfully installing a free antivirus solution, Windows reports that no antivirus software is currently protecting the system. Which of the following solutions would resolve this issue?
A. Disable the antivirus logging in the Event Viewer.
B. Disable antivirus protection notification within Security Center.
C. Install the Microsoft Malicious Software removal tool.
D. Update the Antivirus definitions.
Answer: B
92. Which of the following is a class A IP address?
A. 192.168.1.1
B. 224.0.0.1
C. 10.0.0.1
D. 172.16.1.1
Answer: C
93. Which of the following network ports is normally associated with unencrypted web traffic?
A. 53
B. 80
C. 110
D. 443
Answer: B
94. The Windows Experience Index is used to determine:
A. remaining hard disk storage space.
B. a performance value of system components.
C. the speed and available bandwidth of Internet connections.
D. the reliability and speed of search indexing.
Answer: B
95. Blu-Ray disks have a storage capacity of:
A. 4.7GB.
B. 9GB.
C. 25GB.
D. 650MB.
Answer: C
96. The edit command line tool:
A. changes the boot sequence order.
B. can be used to modify desktop preferences.
C. makes changes to the registry.
D. opens a text based word processor.
Answer: D
97. While troubleshooting a computer problem, a technician has determined what has caused the problem. Which of the following should be the technicians NEXT troubleshooting step?
A. Document findings, actions and outcomes.
B. Ask the user opened ended questions to see if they agree with the cause.
C. Establish a plan of action and implement the solution.
D. Verify full system functionality.
Answer: C
98. A user running Windows XP is experiencing degraded system performance while a particular application is running. Which of the following interfaces should the technician use to manage current application processes on the users computer?
A. Computer Management
B. REGEDIT
C. Task Manager
D. Event Viewer
Answer: C
99. Which of the following connector types is used with twisted pair cable?
A. T-Connector
B. BNC
C. RJ-45
D. LC
Answer: C
100. As a best practice, before performing hardware upgrades a technician should:
A. archive old drivers.
B. check the HCL.
C. perform a disk defrag.
D. clean each component with an approved cleaning solution.
Answer: B
101. Which of the following are forms of biometric authentication? (Select THREE)
A. Smart card
B. Barcode scanner
C. Voice recognition
D. Fingerprint reader
E. Optical recognition
F. Secure ID Token
Answer: CDE
102. Which of the following can be used to print a test page?
A. Start > Control Panel > System
B. Right-click My Computer then select Manage
C. Right-click on the printers icon and select Properties
D. Start > Control Panel > Printer icon
Answer: C
103. A technician must configure a computer for a special needs user who can only press one key at a time. Which of the following must the technician enable for this user to press Ctrl-Alt-Del or other multi-key combinations?
A. FilterKeys
B. ToggleKeys
C. Encryption Keys
D. StickyKeys
Answer: D
104. Which of the following utilities can be used to change a FAT file system into an NTFS file system without data loss?
A. convert
B. format
C. diskpart
D. fdisk
Answer: A
105. A user reports that after coming back from lunch their PC will no longer turn on. Which of the following is MOST likely the problem?
A. Hard disk failure or operating system needs to be reloaded.
B. Power cord is loose.
C. Mouse and keyboard need to be cleaned.
D. The hard drive is in standby mode.
Answer: B
106. Which of the following draws too much power and should never be plugged into a UPS?
A. Laser printer
B. Laptop computer
C. LCD monitor
D. Server
Answer: A
107. Which of the following is MOST likely to be the source of wireless network interference?
A. Bluetooth headset
B. Large screen television
C. AM/FM radio
D. Cordless telephone
Answer: D
108. Which of the following utilities can help prevent viruses and other malware? (Select TWO).
A. Windows Event Viewer
B. Windows Defender
C. CHKDSK
D. FilterKeys
E. Data Execution Prevention
Answer: BE
109. A technician is installing a RAM upgrade into a PC. The PC is currently holding two sticks of 512MB PC2700, and the technician would like to install an additional two sticks of 512MB PC3200. Assuming the necessary slots are available, which of the following will be the overall speed of the new RAM?
A. 2100
B. 2700
C. 3200
D. 5300
Answer: B
110. Which of the following wireless network security methods controls who can connect to the network based on the hardware they are using?
A. MAC filtering
B. WEP encryption
C. WPA encryption
D. NAT routing
Answer: A
